Effective date: October 6, 2025
At LulluBuddy, protecting your privacy is serious business. What this really means: we collect data only as needed, we don’t sell it off to strangers, and we safeguard it as best we can. Below is how we handle your information.
What information we collect
- Account / profile info. When you register or place an order: name, email address, shipping address, billing address, phone number.
- Order history & purchase data. Items bought, dates, prices, returns.
- Payment info. We do not store full credit card numbers ourselves (unless you choose to save a payment method securely). Payment is processed via trusted third-party gateways.
- Website usage / analytics. We collect IP addresses, device type, browser, pages visited, time stamps, referral source — to improve the site, spot bugs, optimize your experience.
- Communications. Emails, chats, feedback, reviews.
- Optional extras. If you subscribe to newsletters, we may collect preferences or interests. If you upload photos (e.g. for reviews), we handle those too.
How we use your information
- To process orders (billing, shipping, returns)
- To communicate with you (order updates, support responses, promos, newsletters — if you opt in)
- To improve our site (analytics, A/B tests, debugging)
- To prevent fraud, enforce our policies, protect rights
- To comply with legal requirements
Sharing & disclosure
We may share or disclose your data only in these cases:
- Service providers. E.g. courier/shipping partners, payment processors, fraud detectors. They get only what’s needed to perform their role.
- Legal or safety. If required by law, regulation, court order, or to protect rights, safety, or property.
- Business transfers. If LulluBuddy ever merges, sells, or reorganizes, your data may be part of that transaction — but you’d be notified.
- Aggregated / anonymized data. For trends, reporting, research — these versions won’t identify you personally.
Cookies & tracking
We use cookies, web beacons, and similar tech to:
- keep you logged in
- remember your preferences
- measure site performance
- deliver personalized content / ads
You can disable cookies in your browser settings, though that may affect some site features.
Your rights & choices
- Access: You can ask to see what data we hold about you.
- Correction: If something’s wrong (address, spelling, etc.), tell us and we’ll fix it.
- Deletion: In some cases, you can ask us to delete your data (except info we’re legally required to keep).
- Opt-out: You can decline promotional emails or marketing.
- Limit: You can ask us to limit how we use your data (e.g. for direct marketing).
To exercise any of these rights, email us at support@lullubuddy.com.
Data retention & security
We keep data as long as needed (for orders, warranty, tax, dispute defense). After that, we either delete or anonymize it.
We employ standard industry safeguards: encryption, access controls, monitoring, secure servers. But no system is perfect. We can’t guarantee absolute security — just that we’ll do our best.
Children’s privacy
We do not knowingly collect personal data from children under age 13 without parental consent. If we discover we’ve done so, we’ll delete it promptly.
